Resetting Owner Passwords & Usernames

To give the Property Manager the ability to reset usernames and passwords

Note:  Please make sure you verify the identity of the user before making any changes or releasing any information 

Step 1:  Unit Administration

1. Hover your mouse over Administration 
2. Click on Unit administration
   

Step 2:  Locating User 

1. In the Unit column, type in the user's unit 
2. Click on Pencil in Edit column
   

Note:  You can search for the user using any of the columns available (First Name, Last Name, Etc) to find the user's information

Step 3:  Where to edit Username and/or Password

1. On the left side of the screen under "MY UNIT INFORMATION", click on OWNER (or TENANT, depending on who the change is for)
2. Click on either [Reset Username] or [Reset Password]
   

Step 4:  Reset Username

1. Enter in new Username
2. Re-enter Username
3. Click Save
   

Note:  The Password MUST be at least 8 characters. If the Password is weak, the system will tell you and not let you save until you have entered in one that is more secure. 

Step 5:  Reset Password

1. Enter in new Password
2. Re-enter new Password
3. Click Save