Resetting Owner Passwords & Usernames

Navigation: Administration > Unit Administration > Edit
Purpose: To update Resident Login Credentials if Lost or Forgotten

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Note:  Please ensure you verify the identity of the user before making any changes or releasing any information.

Step 1: Access Unit Administration

• • Hover your mouse over the Administration menu.
  • Click on Unit Administration.

Step 2: Locate the User

• In the Unit column, type the User's unit number.
• Click the pencil icon in the Edit column.

Tip: You can search for the user using other columns such as First Name, Last Name, etc.

Step 3: Navigate to Username and Password Settings

• On the left-hand side, under MY UNIT INFORMATION, click OWNER or TENANT (based on the user type).
• Click [Reset Username] or [Reset Password].

Step 4: Reset Username

• Enter the new Username.
• Re-enter the Username to confirm.
• Click Save.

Step 5: Reset Password

• Enter the new Password.
• Re-enter the Password to confirm.
• Click Save.

Note: The Password MUST be at least 8 characters. If the Password is weak, the system will tell you and not let you save until you have entered in one that is more secure.